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BDCgdies
Vending Machine

Free goodies. No coins required.

Pick a slot. Everything in the machine is free to print, pin up, or share with your team.

A1
The Appointment CardTape it to your monitor.
  1. Offer two times.“Would Thursday at 5 or Saturday at 10 be easier?”
  2. Let your manager own the number.“My manager can lock in your exact number while you're here.”
  3. Give the visit a reason.“I'll have it pulled up, washed and ready to drive.”
  4. Confirm twice.Night before and morning of: “Reply YES so I know we're set.”
  5. Rebook without guilt.“Life gets busy. Tuesday or Wednesday instead?”
  6. Find the real hold-up.“What's the one thing you'd want to feel better about?”
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The Appointment Card

Six lines that set appointments and keep them. Print it, tape it to your monitor.

Download
A2
DISC

DISC customer cheat sheet

How to spot a Direct, Interactive, Steady or Careful customer, and what to say to each. One page.

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A3
“I’m just looking.”= I’m buying soon.

The Customer Translator

What customers say, what they mean, and the line to say back. Fifteen of them.

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A4
“It’s raining.”= I’m not excited enough yet.

The Excuse Decoder

Every no-show excuse, what it really means, and the comeback that rebooks them.

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A5

BDC Bingo card

A fresh card every time. Print a stack for the Monday huddle.

Get a card
B1
Smile and Dial

For the quick cry between calls.

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The Bath Mat

Sign for the BDC wall.

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B2
Caution
Agent is on call #187.Do not ask "Did they set?"
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The Caution Sign

Sign for the BDC wall.

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B3

The customer is always right*

*Except about their trade value, their credit score, and that they "never filled out a form."

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The Fine Print

Sign for the BDC wall.

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B4
Do not disturbCurrently explaining that the internet price is the price.
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The Door Hanger

Sign for the BDC wall.

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B5
ReservedBe-backs onlyViolators will be called 16 times.
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The Parking Sign

Sign for the BDC wall.

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B6
HELLOmy name is
NOT "Is this a real person?"
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The Name Tag

Sign for the BDC wall.

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B7
In case of a lead at4:59
Break glass
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The Emergency Box

Sign for the BDC wall.

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B8
I'MJUSTLOOKINGat four dealersand two websitesand my cousin's carand buying Saturday
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The Eye Chart

Sign for the BDC wall.

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C1

The Daily Dial No. 005

The Haunted Lead

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C2

The Daily Dial No. 004

Just Looking

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C3

The Daily Dial No. 003

The 4:59 Lead

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Press any button. Seriously, they're all free.
The Appointment CardTape it to your monitor.
  1. Offer two times.“Would Thursday at 5 or Saturday at 10 be easier?”
  2. Let your manager own the number.“My manager can lock in your exact number while you're here.”
  3. Give the visit a reason.“I'll have it pulled up, washed and ready to drive.”
  4. Confirm twice.Night before and morning of: “Reply YES so I know we're set.”
  5. Rebook without guilt.“Life gets busy. Tuesday or Wednesday instead?”
  6. Find the real hold-up.“What's the one thing you'd want to feel better about?”
bdcgoodies.com
The Goodie Award

Win $25 for asking a great question.

The best challenge posted on the Bulletin Board each month wins a $25 Amazon gift card. Post yours.