The Excuse Decoder
Every no-show has an excuse. Spin the wheel, see what they really mean, and grab the comeback that gets them back on the calendar.
The excuse
“I have to work.”
What it really means
Your time options don't fit my life.
Your comeback
Totally get it. We're open until [closing time]. Would Thursday after work or Saturday morning be easier?
Every excuse, decoded
They sayThey meanYou say
“I have to work.”Your time options don't fit my life.Totally get it. We're open until [closing time]. Would Thursday after work or Saturday morning be easier?
“It's raining.”I'm not excited enough to get wet.I'll have it pulled up under cover with the keys ready. You won't get wet, promise.
“The kids are sick.”Life happened. Honestly.Hope they feel better soon. Let's move you to next week. Tuesday or Wednesday?
“I forgot.”Nobody confirmed me.Happens to everybody. Tomorrow at 5 or Saturday at 10? I'll send you a reminder the night before.
“I'm still shopping around.”Convince me.Smart move. What would make the decision easy for you? I'll make sure we cover it when you come in.
“I need to check my credit first.”I'm scared of the number.Lots of people feel that way. Our finance team works with all kinds of credit. Want to come talk it through, no pressure?
“I want to wait for the new model.”Tell me why now makes sense.Fair. Want me to send you what's actually changing and what the current ones are going for? Then you decide.
“The price is too high.”The value isn't clear yet.I hear you. What were you expecting? My manager can walk you through every line so nothing's a mystery.
“I'm just not ready.”Something is holding me back.No problem. Can I ask what would need to happen for you to feel ready?
“I'll call you back.”I won't.Sounds good. In case we miss each other, is a text okay, or is a call better?
“My brother-in-law says I should wait.”Someone I trust is skeptical.Bring him along. Saturday at 11? He can kick the tires and ask all the tough questions.
“My car broke down.”Ironically, perfect timing.That's rough, and it's exactly what we're here for. Want me to see what we can do to help you get here?