The Daily Dial
A comic strip about the BDC, starring four agents you've definitely worked with. Maybe you're one of them. New strips every week.
Meet the crew. Each one wears a letter from DISC, a simple way to read people: everyone leans toward one of four styles in how they talk, decide and buy. Once you know the four, you'll spot them in every customer, every coworker and probably the mirror.
Dee, the CloserD is for Direct. Wants the appointment now. Hangs up on voicemail mid-sentence.
Izzy, the TalkerI is for Interactive. Forty-minute call, zero appointment, new best friend.
Sam, the Calm OneS is for Steady. Calm through any angry customer. Silently screaming inside.
Cece, the CRM PuristC is for Careful. Every note perfect. Has opinions about your notes.
Which one are you? Dee, Izzy, Sam or Cece? Find out free
The Daily DialNo. 004 · "Just Looking"
Customer: "I'm just looking."
Great. So... Tuesday at 2?
Me too! What are we looking at?
Look as long as you like. I'm right here.
Noted: "just looking." Third visit to our website today.
Which one are you? Dee, Izzy, Sam or Cece? Find out free
The Daily DialNo. 003 · "The 4:59 Lead"
A new internet lead lands at 4:59 PM.
Dialing before the clock hits 5.
Hi!! It's Izzy! Okay, tell me everything.
Go home, everybody. I've got this one.
Logged at 4:59:32. Source: website. Mood: hopeful.
Which one are you? Dee, Izzy, Sam or Cece? Find out free
The Daily DialNo. 002 · "The Monday Huddle"
Manager: "We need 40 appointments this week."
Easy. I'll do 41.
Can it be a contest? With snacks?
Do we... have 40 leads?
Define "appointment."
Which one are you? Dee, Izzy, Sam or Cece? Find out free
The Daily DialNo. 001 · "Which One Are You?"
Tuesday at 2. Great. Bye.
The CloserBooked it in 40 seconds. Forgot to get a last name.
...and that's how my cousin's dog got its name! So, what car were we talking about?
The Talker45-minute call. New best friend. No appointment.
I completely understand. Take all the time you need.
The Calm OneCustomer has been yelling for 20 minutes.
Logged. Tagged. Notes in complete sentences.
The CRM PuristHas never once written "LM."
Which one are you? Dee, Izzy, Sam or Cece? Find out free
